Telephone Craft Hobbies in Cumbria on 01229 820759
|Making A Purchase Our web site is undergoing an overhaul and at the moment we are unable to process payments on the site.|
Please do give us a call on 01229 820759 and we can take your order and delivery details (closed Thursdays & Sundays).
|Shipping And Handling|
Post & packing rates for UK delivery are quoted below - For Next Day delivery or overseas delivery please email for a quote.
Up to £5.00 - cost £1.50
£5.01 - £10.00 - cost £2.00
£10.01 - £25.00 - cost £3.00
£25.01 - £40.00 - cost £3.45
£40.01 - £60.00 - cost £3.80
£60.01 - £80 - cost £4.50
£80.01 - £100 - cost £5.40
Over £100 - cost FREE
Most items will be sent by Royal Mail First Class Delivery. Items valued over £40 will be sent by Recorded Delivery and will require a signature on delivery. Large parcels such as model railway sets and doll's houses will be sent by 48-hour courier and again will require a signature. We can arrange to deliver to your home, to a neighbour or to a work address.
UK deliveries should usually arrive within 2-3 working days after placing the order - if your parcel has not arrived after 5 working days and we have not been in touch to let you know of any delay then please check with your neighbours to see if it has been left with them and at your local sorting office to make sure that it has not been returned there for your collection. If there is still no sign of the missing item then please contact us and then we can try to track it from this end.
Sales OUTSIDE OF UK - please contact us by email for shipping cost and we will send a Paypal invoice. Sorry, we are unable to process non-UK sales directly through our website at present.
|Credit Card Security|
Security is of great importance to us and we aim to provide the highest possible level of security in your transactions. For this reason we take all on site payments by Paypal. If you would prefer to pay by debit/credit card then we can take payment over the phone during the hours 9.30-5.00 Monday, Tuesday, Wednesday, Friday & Saturday when we will be happy to help you. Our telephone number is 01229 820759. We can also take payment by cheque (payable to CRAFTY HOBBIES).
Unwanted / faulty / damaged items:
We would be grateful if you could advise us by telephone or email within 7 days of receiving the items if you will be returning any products. The items should be returned to us in the condition which they were received and preferably in the original packaging unless this has been damaged in transit.
Missing or damaged components:
If a particular part is damaged or missing, we will often only require the damaged item to be returned to us (rather than the entire set). Please contact us for details and we will advise which items to return
Will normally be refunded if returned within 10 days of receipt and when returned with the item and packaging in as new condition. Postage costs will only be refunded where the item is faulty or not as described.
Items will be tested on return and if found to be faulty will be refunded or replaced as required and full postage costs reimbursed. If faulty items cannot be replaced immediately (eg. where they have to be returned to the manufactured under warranty and we do not have a replacement in stock) then we will advise you of an approximate time scale and give you the option of waiting or obtaining a full refund or replacing with a similar item of equivalent value. Any goods that are tested and found to be in good working order will not be eligible for replacement, and will be returned.
Items out of stock:
We endeavor to keep all items listed on our web site in stock at all times. In the unlikely event that we do run out of any item that you order we will let you know as soon as possible and give you an estimated delivery time with the option of either canceling your order, processing the order once all items are in stock, processing the in-stock items immediately with the other items to follow or processing the order as complete with just the in stock items.
If you require more of any item than is listed on the site then please give us a call/send an email as we may have more stock in our shop.
Crafty Hobbies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.